Duke Energy is here to help Florida customers after cold snap

Core Viewpoint - Duke Energy is providing support to Florida customers facing higher power bills due to a recent cold snap, offering resources for bill payment and fraud prevention [1] Group 1: Customer Support Initiatives - Duke Energy anticipates an increase in scam reports similar to the nearly 800 reports received in February 2025, urging customers to recognize common scams [1] - The company offers various assistance programs, including installment plans, due date extensions, and access to the Share the Light Fund® [1] - Energy efficiency solutions are available, such as free home assessments and rebates for improvement projects to help customers reduce energy usage over time [1] Group 2: Company Overview - Duke Energy Florida, a subsidiary of Duke Energy, has an energy capacity of 12,300 megawatts, serving 2 million customers across a 13,000-square-mile area in Florida [1] - Duke Energy is one of America's largest energy holding companies, serving 8.4 million customers across multiple states and owning a total energy capacity of 54,800 megawatts [1] - The company is focused on an ambitious energy transition, investing in electric grid upgrades and cleaner energy generation methods, including natural gas, nuclear, renewables, and energy storage [1]