三亚通报“民宿毁约”事件：已启动先行预赔付，全力保障游客权益！目前正会同相关部门积极开展调解工作

Core Viewpoint - The Sanya Tourism Association has intervened in a dispute involving a tourist who faced a cancellation of a homestay reservation, ensuring the protection of consumer rights through a pre-compensation mechanism [1] Group 1: Incident Overview - A consumer named Mr. Li booked a four-bedroom homestay in Haitang Bay for 19 nights from January 26 to February 14, 2026, paying a total of 8,499 yuan, but the reservation was unilaterally canceled by the homestay [1] - The Sanya Tourism Association is actively working with relevant departments to mediate the situation and has initiated a pre-compensation mechanism through the "Sanya Safe Travel" platform [1] Group 2: Compensation Mechanism - The "Sanya Safe Travel" platform is designed to handle tourism-related complaints and has significantly reduced traditional complaint processing times to "3 minutes for acceptance, 30 minutes for pre-compensation, and resolution within 1 day" [1] - To date, the platform has helped recover nearly 10 million yuan for tourists affected by similar issues [1] Group 3: Consumer Guidance - Sanya's relevant departments advise citizens and tourists to retain all related evidence and report issues promptly via the 12345 hotline or the Safe Travel platform to ensure a smooth and orderly tourism market during the Spring Festival holiday [1]