情人节送费列罗“翻车”！包装像拳头，打开是空气……60元买个空壳？

Core Viewpoint - Ferrero's product, the "Golden Ball" chocolate, has faced significant consumer backlash due to misleading packaging that suggests a full product but contains mostly air, leading to accusations of deceptive marketing practices [2][3][7] Group 1: Consumer Complaints - Multiple consumers reported that the Ferrero "Golden Ball" chocolate appears to be full but is actually hollow, resulting in disappointment and loss of trust in the brand [2][3][7] - Customers expressed frustration over the lack of clear labeling indicating that the product is hollow, with key information obscured on the packaging [5][19] - Social media reactions included mockery of the product as "air chocolate," highlighting consumer dissatisfaction with perceived value versus actual content [7][21] Group 2: Company Response - Ferrero's customer service stated that the hollow design is not intended to mislead consumers and that product information is compliant with national regulations [7][21] - The company acknowledged consumer concerns but indicated that current policies do not allow for refunds or compensation in these cases [21][28] Group 3: Company Background and Financials - Ferrero, founded in 1946 in Italy, operates in over 50 markets with 41 production facilities and employs over 50,000 people globally [8][22] - The company has made significant investments in the Chinese market since establishing its local subsidiary in 2007, including opening its first factory in Hangzhou in 2015 [22] - Ferrero reported a 4.6% increase in revenue for the fiscal year 2024/2025, reaching €19.3 billion [22]