How digital banks build trust without physical presence

If a fraud system blocks me, does the bank understand context?If my money is delayed, who will take ownership?If I am flagged, who can reverse the flag?If I am declined, is anyone able to explain why?Who is accountable if I am locked out?That is when the customer asks silent questions:Many digital banks understandably emphasise app quality and service speed as trust signals. It helps, but it is not sufficient. A customer’s trust is not primarily formed on a day when everything works. It is formed on the day ...