“海南放心游”春节升级不打烊

Core Insights - The "Hainan Safe Travel" platform has implemented a rapid complaint resolution system, processing complaints within 3 minutes and completing compensation within 48 hours, supported by a compensation fund of 10 million yuan [2][3] - The platform has successfully recovered over 9.8 million yuan for consumers as of February 12, indicating its effectiveness in protecting tourist rights [2] Group 1 - The platform has integrated over 260,000 travel-related businesses into its protection system, enhancing consumer trust and safety [2] - Tourists can initiate a complaint through the "Hainan Safe Travel" or "Sanya Safe Travel" platforms, which streamline the process into three steps: submitting a complaint, platform acceptance, and advance compensation [2][3] - During the Spring Festival, the platform operates a "24/7" response mechanism, ensuring efficient handling of complaints and maintaining open communication channels [3] Group 2 - The platform utilizes big data analysis to identify high-risk businesses and monitor them dynamically, which helps in preemptively addressing potential issues [3] - Sanya has introduced a reward policy for reporting illegal activities in the tourism market, with rewards up to 20,000 yuan for verified reports [3] - The "Hainan Safe Travel" platform has launched features that allow tourists to check travel agency qualifications, tour guide information, credit ratings, and electronic itineraries via mobile devices, enhancing transparency in tourism consumption [3]