不到两年“趴窝”4次 追觅扫地机，气人！

Core Viewpoint - The frequent malfunctions of the Dreame robotic vacuum cleaners have led to significant customer dissatisfaction, highlighting potential quality control issues within the company. Group 1: Customer Experience - A customer in Changzhou has experienced four repairs of the Dreame robotic vacuum in just over a year, indicating a recurring problem with the product's reliability [2][4][10]. - The customer reported that each malfunction involved different components, leading to frustration and a desire for a refund due to the repeated failures [4][7]. - After receiving a replacement model, the customer faced another malfunction within three weeks, further questioning the product's quality [6][10]. Group 2: Company Response and Policies - Dreame's customer service has been criticized for not providing adequate solutions, such as refusing full refunds and imposing fees for returns after a replacement [10][12]. - The company claims that issues may arise from user operation and specific usage scenarios, which raises concerns about the product's design and durability [10][13]. - Despite customer complaints, Dreame has invested in promotional events, leading to skepticism about their commitment to improving product quality [10][12]. Group 3: Market Perception - Social media has seen numerous complaints regarding the quality of Dreame's robotic vacuums, with users reporting various malfunctions and unsatisfactory repair experiences [13]. - The high price point of the products, combined with frequent failures, has led to negative perceptions of the brand, suggesting a disconnect between customer expectations and product performance [12][13].