春运邂逅“软服务”，让滚烫年味温暖寒冬

Group 1 - The annual Spring Festival travel rush has begun, with a demand for 540 million passenger trips over a 40-day period, highlighting the railway department's commitment to enhancing travel experiences through improved capacity and service quality [1] - During the Spring Festival, the railway department plans to utilize its extensive high-speed rail network and modern railway systems to ensure passenger travel needs are met, with the Shenyang Bureau adding 134 pairs of temporary trains, an increase of 18 pairs from last year, to accommodate daily travel pressures of 30 million passengers [1] - The introduction of new services, such as free limited-time refunds for mistakenly purchased tickets and dedicated phone booking for seniors, aims to address travel difficulties and enhance passenger experience during the Spring Festival [2] Group 2 - The harsh winter conditions in Northeast China pose significant challenges for safe travel during the Spring Festival, with over 8,000 snow removal personnel on standby to ensure smooth operations [3] - The railway sector's commitment to safety and service is evident through various initiatives, including the use of snow-melting heating strips and the implementation of a safety production command platform to manage risks effectively [3] - The dedication of railway workers, who often sacrifice their own family time during the holiday to ensure the safe travel of millions, reflects the spirit of service and commitment to public welfare during this critical period [3]