Group 1 - The core issue revolves around a consumer's experience with the Dreame S30 robot vacuum, which has faced multiple malfunctions within a year, leading to dissatisfaction and a potential return request [1] - The consumer, Mr. Miao from Changzhou, purchased the robot vacuum for 4689 yuan and has had it repaired three times, with a replacement unit failing shortly after [1] - Customer service indicated that the new unit does not qualify for the previous warranty policy, and a return would incur a deduction of 1000 yuan [1] Group 2 - Customer service attributed the frequent malfunctions to factors such as usage scenarios, frequency, and specific user operations [1] - The warranty period for the robot vacuum is generally between 2 to 3 years, depending on the model, with costs incurred by the user for repairs after the warranty expires [1]
扫地机坏4次想退货先扣1000元
Xin Lang Cai Jing·2026-02-15 08:33