我市全面展开消费环境系统性提升工程

Core Viewpoint - Chengdu has launched a year-long initiative called "Safe Shopping in Chengdu" aimed at systematically improving the consumer environment across the city [1] Group 1: Initiative Launch - The initiative was officially launched on February 14 at Kuanzhai Alley, marking the start of a comprehensive year-long project [1] - Representatives from various sectors including retail, e-commerce, and dining collectively announced the "Integrity Management Initiative" [1] Group 2: Consumer Oversight and Technology Integration - Consumer observers have been appointed to act as independent social oversight forces, providing grassroots insights for optimizing the consumer environment [1] - New technologies such as a scenic area consumer safety code and an AI regulatory system for e-commerce have been introduced to enhance consumer protection [1] Group 3: Key Measures and Focus Areas - The initiative will focus on addressing prominent issues in the consumer sector through smart regulation, credit regulation, and legal regulation [1] - Innovative measures include AI monitoring of live-stream sales, online rapid dispute resolution in core business districts, and the introduction of reliable scales in large markets [1] - The initiative aims to resolve challenges related to evidence collection, mediation difficulties, and trust issues among consumers and businesses [1] Group 4: Regulatory Framework - The market regulatory department plans to extend its focus towards proactive prevention and assistance during transactions [2] - A multi-faceted governance model will be established, involving government oversight, enterprise autonomy, industry self-discipline, social supervision, and consumer participation [2]