西部最忙高铁站里 三个“没想到”

Core Insights - Chengdu East Station is a major hub in Western China, with a passenger volume of 149 million in the previous year, ranking second among high-speed rail stations in the country. During the Spring Festival travel season, it is expected to handle 245,000 passengers daily, equivalent to the population of a small county [1][2]. Group 1: Operations and Efficiency - The station's operations are highly efficient, with a control room that manages the scheduling of 750 trains daily, and during peak times, 6 trains are dispatched every minute. This is facilitated by a team of 7 staff members per shift [5][6]. - The control room, described as the "nerve center" of the station, utilizes 96 monitoring screens to coordinate various operational aspects, ensuring timely departures and arrivals [5][6]. Group 2: Lost and Found Services - Chengdu East Station has introduced a self-service machine for retrieving lost identification cards, significantly reducing the retrieval time from 3 minutes to 30 seconds. In peak periods, over 100 ID cards can be lost in a single day [7][8]. - The lost and found department reported over 74,000 items in 2025, with hundreds of items lost daily, highlighting the station's commitment to customer service [8]. Group 3: Maintenance and Safety - The Chengdu train maintenance facility operates at night, conducting thorough inspections of trains returning from service. Each train undergoes a detailed check, with over 65 sets of trains inspected in a single night [9][10]. - Ground maintenance staff walk over 30,000 steps during their shifts, ensuring that every detail of the trains is checked meticulously, contributing to a comprehensive safety network [10].