Vongvanith Named Kinetic’s First Chief Customer Officer; Brings Customer Voice to Senior Leadership

Core Insights - Kinetic has established a new chief customer officer role to enhance its customer-centric approach and improve technology, service, value, and experience for customers [1][4] Group 1: Leadership and Experience - Stacie Vongvanith has been appointed as Kinetic's first Chief Customer Officer, bringing extensive experience in telecom, cable, and fiber internet [2][3] - Vongvanith has over a dozen years of experience in customer-based analytics and retention strategies, having previously held senior positions at Frontier Communications, Charter Communications, and Dish Network [3] Group 2: Customer Experience Focus - The new CCO role aims to identify customer pain points and enhance the overall customer experience, aligning with Kinetic's commitment to its 100% fiber internet service [2][4] - Vongvanith emphasizes a customer-first approach, focusing on not just higher speeds but also improved service and experience [4] Group 3: Company Overview - Kinetic is a business unit of Uniti, providing multi-gigabit fiber internet, whole-home Wi-Fi, internet security, and voice services across 1,400 markets in 18 states in the U.S. [5]