除夕 9153个暖心接听

Core Viewpoint - The Chengdu 12345 hotline service plays a crucial role in ensuring public safety and satisfaction during the Spring Festival by maintaining a high level of responsiveness and support for citizens and tourists [1][2][4] Group 1: Hotline Operations - The Chengdu 12345 hotline center operated with nearly 300 staff members during the Spring Festival, ensuring continuous service even on New Year's Eve with over 100 personnel on duty [1] - The hotline implemented a "Spring Festival Tide Special Class" from February 13 to February 23, involving personnel from transportation, culture and tourism, market regulation, and commerce departments to enhance response efficiency [2] - On New Year's Eve (February 16), the hotline received 9,305 calls and answered 9,153, indicating a high demand for assistance during the holiday [2] Group 2: Staff Commitment - Staff members, such as operator Jia Yanhong, expressed a strong sense of duty, often sacrificing personal time to ensure that citizens' needs are met during the holiday season [4] - Operators are trained to respond with patience and warmth, often wishing callers a "Happy New Year" before ending calls, which fosters a positive interaction with the public [4] - The commitment of the staff is highlighted by their dedication to helping others, with operators feeling a sense of fulfillment in their roles despite personal sacrifices [4]