【新春走基层·欢乐闹新春】“智慧大脑”助精准换乘

Core Insights - The article highlights the efficient passenger transfer process at Jinan West Station during the Spring Festival travel peak, showcasing the station's effective coordination and use of technology to ensure timely transfers for travelers [1][2]. Group 1: Emergency Response - On February 3, a business delegation of 43 people urgently needed to transfer from train G3645 to the last train to Qingdao, prompting a swift response from the station's customer service [1]. - The customer service team quickly communicated the situation across various departments, initiating a collaborative effort to facilitate the transfer [1]. Group 2: Efficient Transfer Process - The transfer process, which typically requires at least 13 minutes, was completed in just 9 minutes due to the staff's efficient guidance [2]. - The station implemented a detailed transfer flow plan, adjusting escalators and opening all ticket gates to expedite the process for the travelers [1][2]. Group 3: Technological Support - Jinan West Station utilizes a "smart brain" system that organizes daily transfer flow plans based on big data from ticket sales, allowing for real-time updates and tailored transfer solutions [2]. - During peak travel times, the system updates every two hours and provides preemptive alerts for heavy passenger flows, ensuring a seamless transfer experience [2].