新春走基层丨数据科技赋能温情服务 “智慧大脑”助精准换乘

Core Insights - The article highlights the efficient passenger transfer process at Jinan West Station during the Spring Festival travel peak, showcasing the station's effective coordination and use of technology to ensure timely transfers for travelers [1][2]. Group 1: Efficient Transfer Process - On February 3, a business delegation of 43 people needed to transfer from train G3645 to the last train to Qingdao, prompting a rapid response from the station staff to ensure they made the connection [1]. - The transfer process, which typically requires at least 13 minutes, was completed in just 9 minutes due to the staff's effective guidance and coordination [2]. Group 2: Technological Support - Jinan West Station utilizes a "smart brain" system that organizes daily transfer flow plans based on big data from ticket sales, marking the number of transfer passengers and train connections [2]. - During peak travel times, the station updates its data every two hours and provides real-time alerts for concentrated passenger flows, allowing for tailored transfer plans for each train [2]. Group 3: Customer Service - The combination of precise data analysis and dedicated staff efforts ensures a warm and efficient service for returning travelers, enhancing their overall experience during the busy travel season [2].