Verizon adds new rules, making leaving harder for customers

Verizon has been struggling to retain loyal customers following recent price hikes and increasing competition in the wireless industry. Amid those pressures, the company has made a major policy change that makes it harder for customers to cut ties and move to another carrier. Last month, Verizon received approval from the Federal Communications Commission to waive a rule requiring it to automatically unlock a phone it sells to a customer after 60 days, despite backlash from consumers and advocacy groups w ...