Travelers to enhance customer experience with new Agentic AI Claim Assistant

The Travelers Companies, Inc. has announced the launch of its AI Claim Assistant, a new solution developed using OpenAI model capabilities and APIs.Described as an industry-leading solution, this fully agentic intelligent voice service uses advanced language and speech recognition technologies to handle customer claim calls.This capability is initially being used with customers who are calling to file an auto damage claim and will expand to additional lines of business and a broader set of claim interaction ...