Welcome to the ‘annoyance economy’: Americans are paying over $165 billion a year as companies waste their time to drive revenue

Your time, money, and patience might be valuable to you, but they mean so much more to the company’s bottom line. A new study by the Groundwork Collaborative reveals that Americans are dealing with longer customer service wait times, paying billions in junk fees, and losing even more to healthcare hassles, setting the stage for what the group dubs the “annoyance economy.” Junk fees for concerts, hotels, and food deliveries are costing Americans over $90 billion a year, the study found. By assigning a d ...