“小家”热气腾腾，“大家”蒸蒸日上——“三心服务”守护团圆年

Core Viewpoint - The article emphasizes the commitment of China Pacific Insurance (CPIC) to provide reliable and caring services during the Chinese New Year, showcasing their "Three Hearts Service" which focuses on being worry-free, reassuring, and safe for customers [1][19]. Group 1: Emergency Response - In Tibet, on February 16, a customer faced a car accident due to icy roads while returning home. CPIC's adjuster promptly arrived at the scene, provided assistance, and ensured the safety of the individuals involved [1][2]. - In Qinghai, on February 7, a family was stranded in their vehicle during a snowstorm. CPIC's adjuster coordinated towing services and personally transported the family to a nearby bus station after the rescue [4][5]. Group 2: Agricultural Support - In Yunnan, on February 16, a group of Asian elephants damaged a farmer's banana crop. CPIC's adjuster utilized drones for precise damage assessment and explained the claims process to the farmer, ensuring they could continue their livelihood [7][11]. Group 3: Business Protection - In Tianjin, on February 15, a fire broke out at a small cardboard factory. CPIC's adjuster arrived quickly to document the incident and assist with the claims process, demonstrating their commitment to protecting small businesses [9][11]. Group 4: Preventive Measures - In Xinjiang, on February 17, CPIC's risk prevention specialist checked equipment at an electric company during the New Year to ensure safety and stability for the community [11][13]. - In Shandong, on February 15, a customer attempted to drive after drinking. CPIC's representative successfully persuaded the customer to use a designated driver, preventing a potential accident [13][14]. - On February 12, CPIC's Shandong branch worked overnight to process 60,000 gas insurance applications, ensuring families had the necessary coverage for the holiday [16][18]. Group 5: Overall Impact - The article illustrates how CPIC's "Three Hearts Service" not only addresses immediate needs but also fosters a sense of security and community well-being, contributing to a stable and prosperous society [18][19].