Core Viewpoint - The company issued an apology letter on February 21 regarding the GLM Coding Plan, acknowledging three main mistakes and outlining compensation measures for affected users [1][6]. Group 1: Mistakes Acknowledged - The company identified three key errors: insufficient transparency in rules, slow rollout of GLM-5, and poorly designed upgrade mechanisms for existing users [2][6]. - Following the release of GLM-5, demand exceeded expectations, leading to a staggered rollout of the model in Max, Pro, and Lite tiers, with Max users fully opened and Pro users facing potential throttling during peak times [2][11]. Group 2: Market Performance - On February 20, the company's stock price surged by 42.72% to 725 HKD, reaching a market capitalization of 323.2 billion HKD, marking a 524% increase from the initial offering price of 116.2 HKD [2][4]. - The company has positioned itself as a leading player in the TMT sector of the Hong Kong stock market, surpassing competitors like Kuaishou and Baidu in market capitalization [4]. Group 3: Product Details and Pricing - The GLM-5 model has shown over a 20% performance improvement compared to its predecessor, GLM-4.7, and is designed for complex tasks, closely matching the performance of Claude Opus 4.5 [4][5]. - Following the GLM-5 launch, the company raised the prices of its GLM Coding Plan packages, with a 30% increase for domestic users and over 100% for international users, becoming the first AI-native company in China to increase prices for large model commercial services [4][5]. Group 4: Compensation and User Support - The company will allow affected Lite and Pro users to apply for refunds, with a policy to refund all amounts paid from January 1, 2026, to the present [12][13]. - Users who mistakenly upgraded from old packages to new ones between February 12 and 16 will be allowed to revert to their previous plans, with the company absorbing any cost differences [15][16].
AI大模型龙头智谱道歉！