女子称被“半脸试效”后强制消费20万，美容院：正协商处理

Core Viewpoint - A consumer, Ms. Liu, reported being coerced into purchasing a beauty treatment at Shanghai Shanglan Trading Co., Ltd. after being subjected to a "half-face trial" and was subsequently misled into taking out a loan for the treatment, totaling 209,600 yuan [1][2]. Group 1: Consumer Experience - Ms. Liu has been a regular customer at the company's branch for five years, primarily for basic beauty treatments [1]. - On June 21, 2025, during her visit for a scheduled treatment, she was pressured into trying a new treatment without her consent, which led to her being coerced into making a purchase [2]. - Despite her repeated refusals and concerns about her financial situation, the staff encouraged her to take out a loan to cover the costs, which she ultimately did [2]. Group 2: Company Response - The company denied any allegations of forced consumption, claiming that all transactions were voluntary and that they were in the process of addressing the refund request [1][7]. - After Ms. Liu's complaint to the market supervision bureau, the company offered a partial refund of 70,166.5 yuan, which Ms. Liu found unacceptable [6][7]. - As of February 20, 2026, due to the lack of agreement on the refund, Ms. Liu has initiated civil litigation against the company [7]. Group 3: Financial Transactions - Ms. Liu provided payment records indicating that she paid 208,888 yuan through various methods, including a loan platform and her own savings [5]. - The treatment purchased was initially referred to as "Youth Lock Technique," but the company later described it as "5D 3.0," raising concerns about the inconsistency and potential violation of her right to information [5].