TCS, ServiceNow sign multi-year deal to scale enterprise AI workflows

Core Insights - Tata Consultancy Services (TCS) and ServiceNow have formed a multi-year, multi-million-dollar partnership to enhance AI adoption across enterprise functions [1] Group 1: Partnership Details - The partnership will focus on developing industry-specific AI solutions on the ServiceNow platform, targeting back-office functions such as human resources, finance, supply chain, procurement, and employee services [2] - TCS will utilize its AI-led autonomous global business solutions portfolio, guided by a five-stage AI Autonomy Framework, to deliver these solutions [2] Group 2: Transformation Goals - The collaboration aims to transition enterprises from fragmented AI pilots to comprehensive organizational transformation, replacing manual processes with AI-driven workflows that can learn and self-improve [3] - Practical applications include a unified hire-to-retire HR lifecycle and an accelerated order-to-cash process to enhance revenue predictability [3] Group 3: Leadership Insights - TCS's COO emphasized the integration of trusted AI, modern workflows, and industry expertise to help clients embed intelligence across IT and business operations [4] - ServiceNow's President highlighted the focus on delivering scalable innovation and governance rather than isolated AI experiments [4] Group 4: Joint Initiatives - The companies plan to invest in co-innovation labs, solution showcases, and integrated go-to-market programs [5] - TCS is recognized as ServiceNow's largest user of IT Asset Management, having deployed the solution across thousands of devices in under three months [5] Group 5: Market Performance - TCS shares traded at ₹2,679.30, reflecting a decrease of 0.26% from the previous close, with a session low of ₹2,660.20 and a high of ₹2,704.00 [6] - TCS reported consolidated revenues exceeding $30 billion for the fiscal year ending March 2025 [6]