Xin Lang Cai Jing·2026-02-23 11:27Core Viewpoint - A 68-year-old woman mistakenly signed a 5-year life insurance policy instead of a high-interest deposit at Postal Savings Bank, leading to a complaint from her family regarding misleading sales practices [1] Summary by Categories Incident Details - The elderly woman believed she was opening a high-interest deposit account, but instead, she signed a life insurance policy requiring annual payments of 10,000 yuan [1] - The family claims that the policy information, including annual income and physical details, was inaccurate and that there were suspicions of signature forgery [1] Bank's Response - Postal Savings Bank stated that the sales process was recorded and that the customer was informed it was an insurance product, asserting that the signature was genuine and the process was compliant [1] - The bank has agreed to refund the full amount of over 30,000 yuan paid in premiums and convert it into a fixed deposit [1] Regulatory and Compliance Issues - There are unresolved questions regarding the accuracy of the policy information and whether the bank fulfilled regulatory requirements for follow-up calls [1]