Gallagher AI survey: 82% of respondents report positive impacts, though data protection, errors remain top challenges

Core Insights - The Gallagher AI Adoption and Risk Survey indicates that 82% of businesses report positive impacts from AI integration, with 63% having fully operationalized AI in their operations, a significant increase from 45% in 2025 [1][1][1] - A majority of respondents (83%) believe AI will drive future revenue growth, while 93% feel confident in their understanding of AI risks [1][1][1] AI Adoption and Implementation - 63% of businesses have fully implemented AI, focusing on IT operations, client-facing functions, and analytics, up from 45% in the previous year [1][1][1] - Nearly two-thirds (63%) of organizations are measuring ROI from AI, estimating an average of 28 months to realize returns [1][1][1] Challenges and Concerns - Key challenges include AI errors, misinformation, and hallucinations (57%), legal and reputational risks from AI misuse (56%), and data protection and privacy violations (55%) [1][1][1] - Over half of respondents report skills gaps and recruitment challenges related to AI [1][1][1] Ethical Considerations and Human Element - 46% of organizations have appointed an AI ethics officer to address ethical considerations in AI deployment [1][1][1] - The importance of maintaining a human element in AI technology, including personal accountability, governance, and training, is emphasized [1][1][1] Customer Experience Focus - The survey highlights the need to prioritize customer experience in AI adoption, as stated by Gallagher's Global Chief Digital Officer [1][1][1] - Gallagher's ongoing investment in data, analytics, and workforce skill development aims to enhance client outcomes in a rapidly evolving landscape [1][1][1]