EXL and AWS collaborate on agentic AI initiative to reshape Sonos IT service management

Embedding AI in Sonos workflows is creating a new benchmark for efficiency, operational intelligence and risk mitigationNEW YORK, Feb. 23, 2026 (GLOBE NEWSWIRE) -- EXL [Nasdaq: EXLS], a global data and AI company, today announced a critical transformation initiative with Sonos (Nasdaq: SONO), the world’s leading sound experience company, and Amazon Web Services (AWS). This unique collaboration deploys agentic AI within Sonos IT service management (ITSM) workflows, aiming to create a new benchmark for effici ...