服务人次958万，云迹科技机器人服务智能体全力保障春节

Core Insights - The integration of artificial intelligence and embodied intelligence technologies into public holiday life is shifting from an "optional" to a "necessity" trend during the 2026 Spring Festival [1] - The deployment of intelligent service robots and voice assistants in hotels, scenic spots, and transportation hubs has significantly enhanced service operations during peak holiday periods, reflecting China's consumer vitality and technological inclusivity [1] Group 1 - During the Spring Festival, intelligent service robots served over 9.58 million people, with task execution volume reaching 2.2 times that of the same period last year [1] - The AI voice assistant's daily call volume increased by 515% year-on-year, setting a new historical record, indicating a growing user trust in AI services [1] - The penetration of intelligent services shows a clear regional expansion, with the fastest growth in robot task volume concentrated in western and border regions, particularly Ningxia, which saw a 161% year-on-year increase [3] Group 2 - The current mainstream AI voice systems possess strong semantic understanding and multi-turn interaction capabilities, exemplified by the ability to classify guest calls into various categories and handle simple requests autonomously [3] - The actual operational data of robots during the Spring Festival highlights that Jiangsu, Zhejiang, and Guangdong had the highest task execution numbers, indicating sustained service demand in economically active regions [4] - The shift in travel preferences towards deeper engagement rather than mere sightseeing reflects a transformation in consumer behavior, with intelligent terminals becoming essential infrastructure in the new travel ecosystem [4] Group 3 - The seamless integration of intelligent technology into daily life is evident, as users increasingly trust AI to assist them, indicating a shift from novelty to normalization in intelligent services [4] - Experts emphasize that the true intelligent era is defined not by how human-like machines are, but by the willingness of people to entrust parts of their lives to technology [4] - Companies like Yunji Technology are driving the transition of intelligent services from novelty to a regular part of high-quality consumption and improved living standards [4]