酒店现大量白蚁顾客要求退一赔三遭拒

Group 1 - The core issue involves a customer, Ms. Wang, who reported a significant presence of termites in her hotel room, leading to a request for a refund and compensation, which the hotel denied [1] - The hotel acknowledged the termite issue as unprecedented and stated that they conduct regular pest control measures [1] - The hotel refunded Ms. Wang for two nights' stay but deemed her request for a refund and triple compensation as unreasonable [1]