Superregional banks slip on customer satisfaction: Report

Key insight: Customer-satisfaction scores at superregional banks dropped 3% year over year, according to the American Customer Satisfaction Index's 2026 Finance Study.What's at stake: The dip created a gap in customer satisfaction between superregionals and the largest banks, which maintained their prior score.Supporting data: Overall, banks scored 80 out of 100 on customer satisfaction, which was stable from the previous year.Customer-satisfaction scores for superregional banks declined over the last year, ...