长三角地区受理投诉5.4万余件

Core Insights - The consumer complaint and reporting system in the Yangtze River Delta region received a total of 54,991 complaints and 11,724 reports during the Spring Festival holiday, indicating a well-functioning consumer rights protection mechanism [1] - Online consumption complaints accounted for 77% of total complaints, highlighting a significant shift towards digital shopping [1] - The main issues reported were related to after-sales service, product quality, contract fulfillment, and unfair competition [1] Group 1: Complaint Statistics - Shanghai received 16,863 complaints and 4,978 reports, with 69,462 consultations answered [1] - Jiangsu received 12,566 complaints and 2,522 reports, with 8,406 consultations answered [1] - Zhejiang received 19,715 complaints and 3,154 reports, with 2,985 consultations answered [1] - Anhui received 5,847 complaints and 1,070 reports, with 9,167 consultations answered [1] Group 2: Consumer Behavior - Online consumption complaints made up 89.8% of total complaints in Shanghai, with significant issues in e-commerce and live-streaming sales [2] - Common complaints included product quality issues, discrepancies between advertising and actual products, order cancellations, unfulfilled promotional promises, delivery delays, and inadequate after-sales service [2] - There were 36 complaints related to New Year's Eve dinner services, primarily concerning order disputes, delivery delays, business closures, and poor food quality [2] Group 3: Emerging Trends - There was an increase in green consumption requests, with 488 related complaints, focusing on shared consumption, eco-friendly promotions, and compliance with plastic restrictions [3] - Smart consumption requests also rose, with 163 complaints regarding smart home and wearable devices, mainly concerning product quality, advertising, and after-sales service [3]