Total Retail Loss Cost $796B in 2025, Appriss Retail Report Uncovers

Retailers lost an estimated $796 billion to returns and shrink in 2025, according to Appriss Retail’s 2026 Total Retail Loss Benchmark Report—the first study to aggregate returns, fraud, shrinkage and operational leakage into a single enterprise-wide tally. The Irvine, Calif.-based company, which was acquired by Gemspring Capital last March, emphasized that a “Total Retail Loss” (TRL) strategy—one unifying data across all channels—is essential to identifying preventable losses and maintaining customer con ...