花4万买“他会回头”结果人财两空 赛博算命收割了多少脆弱的心

Core Viewpoint - The article highlights the growing concerns regarding the "cyber fortune-telling" services provided by the app "测测" (MeiMei), particularly focusing on user complaints about financial exploitation and misleading practices by the platform's consultants [1][2][7]. User Experiences - Users like 然然 (a pseudonym) have reported spending over 40,000 yuan on consultations, often contacting multiple consultants daily, leading to significant financial losses [2][4]. - Complaints on platforms like 黑猫投诉 (Black Cat Complaints) have accumulated nearly 1,000 cases, with common issues including "induced consumption," "false advertising," and "lack of refunds" [1][7]. - Users have expressed feelings of being deceived, as consultants often provide vague promises about future events, which are not fulfilled, leading to repeated consultations and increased spending [4][5]. Regulatory Actions - The Central Cyberspace Administration of China has initiated a month-long campaign to address online fortune-telling services that promote superstitions, marking it as a key issue for regulation [1]. Business Model and Growth - The app "测测" has amassed 55 million registered users and signed 26,000 online psychological and emotional consultants, indicating a significant market presence in the emotional service sector [8][10]. - The platform operates on a dual model of "human + AI," providing a range of online emotional services and achieving efficient monetization through user payments for consultations and reports [10][12]. Industry Challenges - The platform faces scrutiny over the quality and qualifications of its consultants, with many users questioning the transparency of the vetting process and the effectiveness of the complaint handling system [14]. - Legal experts suggest that the platform may be liable for consumer fraud due to misleading practices and inadequate oversight of its consultants, which could lead to significant legal repercussions [14].