“预定三亚民宿8499元被毁约”事件完成调查取证，拟从重处罚35万元

Core Viewpoint - The Hainan Free Trade Port's market supervision department has taken strict measures to protect consumer rights during the Spring Festival, including heavy penalties for businesses that violate contracts and consumer rights [1][4]. Group 1: Consumer Rights Protection - The market supervision department has completed an investigation into a case where a homestay in Sanya canceled a reservation for 8,499 yuan, determining that the operator violated the contract and harmed consumer rights, leading to a proposed fine of 350,000 yuan and revocation of the business license [1][4]. - During the Spring Festival, the department established a price monitoring information-sharing mechanism to address supply shortages and rapid price increases, ensuring compliance with pricing regulations and preventing unilateral contract cancellations [3][4]. Group 2: Regulatory Enforcement - The department implemented a multi-faceted regulatory approach, combining online monitoring with offline inspections, to maintain a high-pressure enforcement stance against malicious contract breaches and price fraud [4]. - A total of 24 cases of price violations and consumer fraud were investigated during the Spring Festival, with a focus on areas like Sanya, where government-guided hotel pricing was enforced [4]. Group 3: Consumer Complaint Handling - The market supervision department set up consumer rights protection service points in key tourist areas and seafood markets to handle complaints and mediate disputes on-site [5]. - During the Spring Festival, the department received 6,195 consumer complaints through various platforms, achieving a 100% response rate and a 76.9% resolution rate, recovering 443,000 yuan in economic losses for consumers [6].