ISG Launches First-of-its-Kind Contract Framework for Revenue Cycle Management

Core Insights - ISG has launched a standardized revenue cycle contract management framework for U.S. healthcare organizations, which can potentially reduce operating costs by up to 50% [1][4]. Group 1: Revenue Cycle Management Framework - The ISG offering is the first standardized contracting framework aimed at U.S. healthcare organizations engaging in revenue cycle management, covering the entire financial management process from appointment scheduling to payment collection [2]. - The framework includes reusable templates, clause libraries, KPI and SLA catalogs, and real-time market benchmarks, making revenue cycle management contractable, measurable, and governable [3]. Group 2: Financial Impact - The implementation of ISG's revenue cycle management framework has demonstrated significant financial benefits, such as saving a children's healthcare system $15 million over a five-year IT services contract and providing a Midwest hospital network with 50% savings and an annual revenue uplift of $45 million [4]. - The use of AI-based platforms within the framework can save healthcare organizations nearly 50% in operational costs while driving millions in increased net patient revenue [4]. Group 3: Industry Context - U.S. healthcare providers are currently facing heightened financial and operational pressures, making effective revenue cycle performance essential for sustainability [5]. - ISG influences over $200 billion in global technology spending annually and collaborates with major U.S. healthcare payers and providers, positioning itself as a leader in the industry [5].