J.B. Hunt Earns Sixth Straight Best Overall Intermodal Provider Recognition in Latest JOC Survey

Core Insights - J.B. Hunt Transport Services, Inc. has been awarded the title of best overall domestic intermodal provider for the second half of 2025, marking the sixth consecutive time it has achieved this ranking since the scorecard's inception in 2023 [1][2] Group 1: Performance Recognition - The JOC Intermodal Service Scorecard reflects feedback from over 145 shippers and intermodal marketing companies, with 90% of respondents reporting satisfaction during the survey period [2][3] - J.B. Hunt's president highlighted that the recognition underscores the company's reliability, innovation, and consistency in service delivery [4] Group 2: Customer Satisfaction - J.B. Hunt achieved a Net Promoter Score of 58 and an overall score of 4.6 out of 5, with 93% of customers reporting satisfaction, the highest among intermodal providers in the survey [8] - The company received scores above 4 out of 5 across core execution categories, including equipment, pickup, delivery, customer service, and technology [8] Group 3: Company Vision and Strategy - J.B. Hunt aims to create the most efficient transportation network in North America, focusing on eliminating waste, reducing costs, and enhancing supply chain visibility [6] - The company leverages a large company-owned fleet and third-party capacity through its J.B. Hunt 360° digital freight marketplace to meet diverse shipping needs [6]