Zoom CEO Eric Yuan: Human to human interactions are still essential in the AI era

Core Viewpoint - Zoom's fourth quarter earnings report is perceived as mixed, leading to a decline in share prices despite a solid revenue growth of 5.3% in the enterprise segment and 7.1% overall [1][8]. Group 1: Importance of AI - In the age of AI, Zoom is positioned to become more essential by bridging human-to-human interactions with system actions, streamlining workflows that traditionally require manual updates [2][4]. - The company emphasizes that human-to-human interactions remain crucial for driving business outcomes, while AI can enhance human-to-system interactions by automating tasks [4][6]. Group 2: Monetization and Market Position - Zoom is confident in its ability to monetize its technology in the near term, leveraging its unique position in facilitating human interactions [6][8]. - The company acknowledges concerns regarding competition from various AI applications but maintains a focus on its core strength in human interactions [7][8]. Group 3: Financial Performance and Investments - Despite missing earnings per share (EPS) expectations due to tax issues, the company expresses confidence in future growth, particularly looking towards fiscal year 2027 [8]. - Zoom holds a stake in Anthropic, which has generated a significant pre-tax gain of $532 million in Q4, but the company is not considering selling this stake at the moment [9].