春节假期长三角接收消费投诉5万余件

Core Insights - The article reports on the consumer complaint and inquiry statistics during the Spring Festival holiday in the Yangtze River Delta region, highlighting the efforts of market regulatory authorities to address consumer issues and promote consumption [1] Group 1: Complaint and Inquiry Statistics - A total of 54,991 complaints and 11,724 reports were received, along with 90,020 inquiries during the holiday period [1] - Shanghai received 16,863 complaints, 4,978 reports, and answered 69,462 inquiries; Jiangsu received 12,566 complaints, 2,522 reports, and answered 8,406 inquiries; Zhejiang received 19,715 complaints, 3,154 reports, and answered 2,985 inquiries; Anhui received 5,847 complaints, 1,070 reports, and answered 9,167 inquiries [1] Group 2: Consumer Behavior Insights - Online consumption complaints accounted for 77% of total complaints, while offline consumption complaints made up 23% [1] - The main sectors involved in complaints included clothing and footwear, food, household goods, sales services, catering and accommodation services, and internet services [1] Group 3: Issues Highlighted - The primary issues reported were related to after-sales service, product quality, contract fulfillment, and unfair competition [1]