【工会创新实践调研行】边境线上的“双语工会驿站”

Core Viewpoint - The establishment of the "Bilingual Trade Union Station" at the China-Vietnam border aims to enhance cooperation and cultural exchange between the two countries, providing comprehensive services to workers and tourists [1][2]. Group 1: Service Features - The "Bilingual Trade Union Station" integrates Chinese and Vietnamese characteristics into its design and offers three main service areas: comprehensive services, mediation rooms, and health care services [2]. - The station is equipped with amenities such as air conditioning, water dispensers, massage chairs, and charging facilities, and features bilingual signage and an AI service system [2][3]. - Since its opening on March 28, 2025, the station has served over 13,000 visitors, significantly promoting cross-border tourism between China and Vietnam [2]. Group 2: Service Optimization - The station continuously optimizes its service offerings, providing convenient services such as free luggage handling, emergency rescue, psychological support, and mediation for labor disputes and tourist conflicts [3]. - A comprehensive service coordination mechanism has been established, allowing for quick responses to the needs of border residents, integrating translation and tourism consultation resources [3]. Group 3: Skill Exchange Initiatives - From December 29 to 31, 2025, a skills exchange event was held in Chongzuo City, featuring representatives from trade unions and skilled workers from Guangxi and northern Vietnam [4]. - The event included exhibitions of technological innovations and discussions on friendship and cooperation between Chinese and Vietnamese craftsmen [4]. Group 4: Communication Mechanisms - The Guangxi Trade Union has established a three-tiered communication mechanism to enhance cooperation with Vietnamese border unions, optimizing collaboration with foreign affairs departments [5]. - A dual-track communication mechanism has been created, utilizing both online tools and physical liaison service points to facilitate effective communication [6]. Group 5: Rights Protection Mechanism - A cross-border rights protection mechanism has been developed to address challenges faced by workers in border industrial parks, integrating legal guidance, bilingual services, and inter-departmental collaboration [6]. - Cultural exchange activities, such as art exhibitions and cross-border collective weddings, have been organized to showcase the historical and cultural ties between the two nations [6].