嘉兴经开区多措并举畅通消费维权渠道

Group 1 - The core viewpoint of the article highlights the measures taken by Jiaxing Economic Development Zone in Zhejiang Province to enhance consumer rights protection during the Spring Festival period [1] - The Jiaxing Consumer Protection Committee has improved the efficiency of complaint handling by implementing various initiatives, including assigning dedicated personnel to handle complaints and having staff from four market supervision offices on duty [1] - Training sessions were conducted for staff at consumer rights protection stations in six shopping malls and supermarkets to better equip them for handling consumer complaints [1] Group 2 - Over 3,000 business entities were informed about relevant laws and regulations through a WeChat group focused on consumer confidence [1] - During the Spring Festival holiday, Jiaxing Economic Development Zone received a total of 60 consumer complaints, which represents an 8% decrease compared to the previous year's holiday period [1]