黑猫投诉2026年春节消费投诉数据报告：春节档电影带动娱乐票务投诉环比增长2.4倍

Core Insights - The report by Black Cat Data Center and Black Cat Complaints highlights consumer complaint trends during the 2026 Spring Festival, reflecting industry trends and consumer behavior [1][11]. Group 1: Travel and Transportation Complaints - During the 2026 Spring Festival, the average daily complaint volume in the travel and transportation sector reached 1,275, marking a 12.05% increase compared to the 2025 Spring Festival [2][12]. - Complaints in the travel sector were primarily concentrated in Online Travel Agencies (OTAs) and ride-hailing services, which together accounted for over 81% of total complaints. OTAs represented 47.26% of complaints, with common issues including high ticket change fees and non-cancellable hotel bookings [3][13]. - Ride-hailing complaints made up 34.29% of the total, with issues such as discrepancies in fare estimates and misrepresentation of ride types being prevalent [3][13]. Group 2: Entertainment Ticketing Complaints - The entertainment ticketing sector saw a significant increase in complaints, with an average daily volume of 173 complaints, which is a 2.4 times increase compared to the pre-festival period [4][14]. - Complaints related to movie tickets constituted nearly 70% of ticketing complaints, reaching 69.89%. Common issues included refusal of refunds for wrong bookings or last-minute cancellations, often accompanied by unreasonable fees [5][15]. Group 3: Dining Complaints - The demand for dining during the Spring Festival led to an increase in complaints in the offline dining sector, with an average daily complaint volume of 82, reflecting a 9.33% increase from the previous year [6][16]. - The lowest complaint volume occurred on New Year's Eve, indicating that family gatherings at home were predominant, while complaints rose as social dining increased throughout the holiday [6][16].