3月1日起南京道路清障救援行业施行新规：事先告知收费标准让用户明白消费

Core Viewpoint - The Nanjing Municipal Transportation Bureau has issued the "Nanjing Road Vehicle Towing and Rescue Industry Management Measures (Trial)" to address concerns regarding vehicle breakdowns and accidents, aiming to enhance service quality and transparency in the towing and rescue industry starting from March 1, 2026, until February 29, 2028 [1][10]. Group 1: Key Changes for Citizens - Change 1: Rescue fees will be more transparent, allowing consumers to have a clear understanding of costs before service. Towing companies are required to publicly display their business licenses, service items, fee standards, service processes, and complaint hotlines [5][6]. - Change 2: Industry personnel will be more professional, ensuring efficient rescue operations. Companies must have at least five towing vehicles and implement safety management systems and emergency plans. Personnel must undergo professional training and certification [6][7]. - Change 3: Complaint handling will be clearer, with specific departments designated for different types of complaints. Companies must resolve complaints within seven working days and provide feedback [7][8]. Group 2: Transparency and Credit Management - Highways will also see improved transparency, with highway management units required to integrate their rescue system data into a public service platform for tracking vehicle locations and rescue progress [8]. - A credit management mechanism will be introduced, where the performance and qualifications of towing companies will be monitored, incentivizing good service and penalizing poor performance [9][10].