Accessnewswire·2026-02-27 21:00Core Insights - Amdocs has announced a collaboration with Google Cloud to enhance AI adoption in telco contact centers [1] - The solution integrates Google Cloud's Gemini Enterprise for Customer Experience with Amdocs' Cognitive Core, focusing on an AI-first approach [1] - This partnership aims to create a generative agentic contact center tailored specifically for telecommunications [1] Company Overview - Amdocs is a leading provider of software and services for communications and media companies [1] - The collaboration with Google Cloud signifies Amdocs' commitment to leveraging advanced AI technologies in the telecommunications sector [1] Industry Impact - The integration of AI technologies is expected to transform traditional telco contact centers into more efficient, agentic systems [1] - The solution aims to provide end-to-end capabilities that enhance customer experience through conversational intelligence [1]