Jack Dorsey made the loudest case yet that AI is already replacing jobs
CNBC·2026-02-27 22:52

Core Viewpoint - Block Inc. is cutting approximately 40% of its workforce, reducing headcount from over 10,000 to just under 6,000, citing the impact of "intelligence tools" on company operations [2][3] Workforce Reduction - The workforce reduction is expected to be completed by mid-year, with Block anticipating restructuring costs between $450 million to $500 million, primarily front-loaded in the first quarter [7] - The cuts are concentrated in engineering roles, aligning with Block's strategy to utilize its in-house AI platform, Goose, for efficiency [10] Financial Performance - Despite the layoffs, Block reported strong gross profit growth and an earnings forecast that exceeded estimates, leading to a 25% increase in stock price during extended trading [5][6] - Analysts from Morgan Stanley and Goldman Sachs have upgraded Block's rating, citing AI-driven efficiencies that could enhance profitability [6] Industry Context - The decision by Block is seen as a potential trendsetter for corporate America, with predictions that many businesses may follow suit within a year [3] - The debate surrounding AI's impact on jobs is intensifying, with concerns about potential negative feedback loops affecting consumer spending and financial stability [8][9] Historical Context - Block's employee count surged from about 4,000 in 2019 to nearly 13,000 during the pandemic, leading to criticisms of overhiring [14] - The current headcount reduction effectively returns Block to its 2020 levels, raising questions about long-term growth prospects [15][16]