Coupang posts record sales; Q4 profit tumbles 97%

Core Insights - Coupang Inc. reported record annual sales of 49.1 trillion won ($36.8 billion) in 2025, marking a 14% increase from the previous year [1] - Despite annual gains, fourth-quarter operating profit plummeted 97% due to a personal data breach in December, leading to a quarterly net loss of 37.7 billion won ($28.3 million) [1] Financial Performance - Annual revenue rose to 49.1 trillion won ($36.8 billion), up from 41.3 trillion won ($30.9 billion) the previous year, with a constant currency increase of 18% [1] - Annual operating profit reached 679 billion won ($509 million), an 8% increase from 602.3 billion won ($451 million) in the prior year [1] - Net income for the year totaled 303 billion won ($227 million), more than tripling from the previous year [1] - Fourth-quarter revenue increased 11% year-on-year to 12.81 trillion won ($9.61 billion) but fell 5% from the previous quarter [1] Operational Challenges - Operating profit for Q4 dropped to 11.5 billion won ($8.6 million) from 435.3 billion won ($326 million) a year earlier, with an operating margin of 0.09% [1] - The December data breach negatively impacted revenue growth, active customer numbers, and profitability, although recovery began in the first quarter [1] - Active customers in the product commerce segment totaled 24.6 million in Q4, up 8% year-on-year but down 100,000 from the previous quarter [1] Segment Performance - Product commerce revenue for Q4 was 10.74 trillion won ($8.06 billion), an 8% increase year-on-year [1] - Growth businesses, including Farfetch and Coupang Eats, generated revenue of 2.07 trillion won ($1.55 billion), up 32%, but recorded an adjusted EBITDA loss of 434.9 billion won ($326 million) [1] - Revenue per active customer rose 3% on a constant currency basis to $301 (436,400 won) [1] Cash Flow and Share Repurchase - Operating cash flow for the year decreased to $1.8 billion from $1.91 billion, while free cash flow fell to $527 million from $1.02 billion [1] - The company repurchased 5.9 million shares of Class A common stock for $162 million last year [1]