The No.1 barrier to exceptional service, according to employees? Staffing.

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Dive Brief: Staffing levels are the No. 1 barrier to providing customers exceptional products and service, according to a Gallup survey of 23,000 employees during Q3 2025. Across employment positions, 37% of employees cited having the right number of people to do the work as the top barrier; notably, leaders, managers and project managers saw staffing as a larger problem ...