With a little nudge from RBI, banks tap AI for bigger tasks
The Economic Times·2026-03-05 00:30
While automation of call centres saw the first wave of AI adoption in the highly regulated sector, more applications are getting powered by this technology now. The remit of AI applications widened after the Reserve Bank of India (RBI) listed down broad guidelines in August in the Free-AI regulatory document, detailing the adoption of AI in banks’ internal workflow.The document managed to create a benchmark for every financial institution to build out on the regulator-approved architecture.“Initially, the f ...