1Kosmos Brings Step-Up Identity Verification to ServiceNow for Help Desk Recovery and Sensitive Change Requests

Core Insights - 1Kosmos announced the integration of its high-assurance identity verification platform with ServiceNow, enhancing security for IT help desks and other high-risk service interactions without disrupting existing operations [1][2][3] Company Overview - 1Kosmos specializes in unifying identity proofing and passwordless authentication, enabling secure digital engagement for workers, customers, and residents [7] - The company conducts millions of authentications daily for various sectors, including banking, telecommunications, technology, healthcare, and retail [8] - 1Kosmos has raised over $72 million in venture capital funding and is headquartered in Iselin, New Jersey [8] Product Features - The integration allows organizations to enforce strong identity checks within ServiceNow workflows, initiated by agents or automatically as part of incidents [2][3] - The platform combines government-issued identity document verification, biometric authentication, and cryptographic validation, supporting passwordless access and strong identity re-verification [4] - It enables identity verification across high-risk workflows, including onboarding, HR and finance requests, privileged change control, and high-risk password resets [5] Security Benefits - The integration aims to reduce reliance on easily compromised knowledge-based questions and one-time passcodes, providing a faster and more reliable method for service agents to confirm user identity [3][4] - By embedding high-assurance identity verification directly into workflows, organizations can mitigate social engineering threats while maintaining operational efficiency [3]