Best Buy wants to be at the forefront of agentic AI discovery

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Best Buy is working to position itself at the forefront of AI-powered discovery as the company works to boost its sales growth. “As agentic commerce matures, we want to serve our customers in new ways, both on and off of platforms,” CEO Corie Barry said during a Q4 2026 earnings call Tuesday. “That includes evolving bestbuy.com to be more agentic friendly and ensuring our si ...