ISG Xperience Summit to Explore AI-Driven Customer Experience Transformation

Core Insights - The ISG Xperience Summit will focus on AI-driven customer experience (CX) transformation, featuring leaders from major companies like Dell, PNC, and Microsoft [1] - The event aims to provide strategies for enterprises to modernize legacy systems, operationalize AI responsibly, and enhance customer journeys to drive business value [1] Group 1: Event Details - The ISG Xperience Summit is scheduled for March 30-31, 2026, at The Joule in Dallas, Texas [1] - The summit will include keynote presentations, expert panels, and research-driven sessions [1] - Notable presentations include "Bridging the Gap Between AI Intent and Execution" by Barry Gerdsen and "From Hype to Impact: Solving Enterprise Challenges" featuring Daniela Weidenbach and David Thompson [1] Group 2: Key Themes and Discussions - The summit will address the importance of making customer experience a strategic priority to drive growth and improve retention [1] - Discussions will cover the risks of over-automation and the significance of building customer trust as a strategic priority [1] - A panel on "Where Intelligent CX Succeeded and Where It Failed" will provide real-world examples of AI implementation challenges and successes [1] Group 3: Sponsorship and Participation - The event is sponsored by companies including DXC Technology, Microsoft, Boomi, and Cisco [1] - Entrepreneurs will pitch innovative business ideas during the ISG Startup Challenge, showcasing advancements in AI and customer experience [1]