To unlock employee effort, don’t overlook the person holding the wrench

In an uneven economic climate where myriad factors have made change the only constant, one message to employees seems universal across business leaders: Do better. Leaders expect employees to produce more, increase efficiency and maximize impact — particularly on the front lines. Many leaders, though, forget or fail to build the necessary cultural engagement to motivate employees and unlock that discretionary effort. But performance missives without culture, collective purpose and the tools to get the ...