International returns surge as e-commerce merchants face rising logistics hurdles

Core Insights - International shipping partners ePost Global and ShipWise are enhancing their cross-border returns capabilities to address rising international return rates and stricter customs regulations [1][2] - The expanded support aims to help e-commerce merchants manage returns more efficiently amid complex customs regulations and data requirements [2][3] Group 1: Industry Challenges - Reverse logistics is increasingly challenging for global e-commerce merchants as international online shopping grows, with return rates rising globally [3][4] - Industry estimates indicate that 20% to 30% of online purchases are returned, significantly higher than the 8% to 10% return rate in brick-and-mortar retail [4] - In the U.S., consumers returned nearly $890 billion worth of merchandise in 2024, emphasizing the operational burden reverse logistics places on retailers [4] Group 2: Regulatory Hurdles - Many merchants underestimate the regulatory challenges associated with cross-border returns, which can complicate the return process [4][5] - Companies must understand the nature of commodities being returned, as certain items may be restricted from re-entering the U.S. based on regulations [5] - Accurate documentation is crucial for ensuring compliance when items are returned, requiring that records match original export declarations [6]