Xin Lang Cai Jing·2026-03-17 12:48Core Viewpoint - The "Waking Plan - Anti-Fraud Intelligent Interaction System" by China Merchants Bank Credit Card Center has been awarded the "Outstanding Case in Credit Card Consumer Protection" at the 2026 Golden Stone Awards, highlighting its innovative approach to combat telecom network fraud and enhance customer financial security [1][6]. Group 1: Case Overview - The initiative responds to national and local government requirements for telecom network fraud prevention, aiming to protect customer funds and promote financial inclusivity [2][7]. - The system supports over 40 million transactions daily, enhancing risk identification and customer awareness, successfully preventing losses amounting to hundreds of millions [2][8]. Group 2: System Capabilities - The system features industry-leading capabilities in telecom network fraud risk prevention, utilizing high-performance computing, cross-channel identity verification, and integrated model platforms for real-time decision-making [3][8]. - It employs AI technology and expert experience to identify various risk types and behaviors, offering a layered intelligent intervention strategy that balances customer experience with risk management [3][8]. Group 3: Risk Prevention and Awareness - The bank collaborates with various stakeholders to enhance public awareness of telecom fraud through diverse educational initiatives, reaching over a billion individuals and improving financial literacy [4][9]. - Campaigns have included innovative outreach methods, such as mobile financial classrooms and community events, targeting diverse demographics [4][9]. Group 4: Collaborative Efforts - The bank actively partners with telecom operators, social platforms, and law enforcement to create a comprehensive fraud prevention ecosystem, focusing on joint risk alerts and customer recovery strategies [5][10]. - The "Waking Plan" has received multiple accolades, including the "2024 Advanced Unit Award" from the Ministry of Public Security and China UnionPay for its contributions to card security [5][10].